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Shipping and Returns

All items will be shipped within 24 hours unless notified otherwise. Orders placed on weekends or holidays will be shipped the next business day.

Shipping Charges within Australia

  1. If you would like your items shipped a certain way, please let us know.
  2. If we can ship your order for a lower rate, and the difference is greater than $2, we will refund the difference. For example, 1m of fabric can usually be posted for $3.00.
  3. Where possible we will post your order for the amount listed below. However, in some cases orders are too large for the designated satchel. No more than 3 metres of fabric can be mailed in a 500g satchel. This is often the case for heavily discounted fabric. In this case we will invoice you for the additional postage cost.
  4. If you would like to collect your order in person from the Mulgrave Maker's Market, please check the dates in Events, then select Market Pick-Up during checkout.

Order Amount

Standard Post

Express Post

Below $16

$3.00

NA

$16.01 - $60

$8.40

$10.75

$60.01 - $180

$13.60

$15.45

$180.01 - $250

$17.30

$24.50

Above $250

Free

NA

International

We use Australia Post air mail to send your package. Please email kate@bellaspatchwork.com.au for an estimate of the shipping charge.

If We Are Short

If we don't have the full amount of the fabric you have ordered, we will send what we have, and refund the difference. If we are significantly short, we will email you and see how you would like to proceed.

Order Cancellation Fee:

We charge a $5 fee for any canceled orders after the order has been processed.

Returns Policy:

Bella's Patchwork does not accept returns if you have simply  changed your mind, however we will happily offer a refund or exchange if the goods are faulty. Exceptions are sewing patterns. We must be notified within 3 days of receipt of goods.

You are responsible for the postage cost of returning goods. Please ensure products are packaged securely so they are not damaged in transit. All items must be returned in the condition they were originally received.

If you want to return a product to us for refund or exchange, contact us via email (kate@bellaspatchwork.com.au) and outline why you are returning the product and whether you would like an exchange or a refund.

 


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